is an Ombudsman?
is a Swedish word that means "citizen representative."
An ombudsman works to increase the
responsiveness of organizations to the people they serve.
What is a
Long-Term Care Ombudsman?
A Long-Term Care Ombudsman seeks to
improve the quality of life of the residents of long-term care
facilities. These facilities include nursing homes, and personal care
homes, often called assisted living facilities or residential care
Residents of long-term care facilities
sometimes have little or no contact with the outside world. Many feel
they lack control over thier own lives. Ombudsman are available to
help these residents.
What does the
Long-Term Care Ombudsman do?
- Investigates and works to resolve
problems or complaints affecting long-term care residents.
- Identifies problem areas in
long-term care and advocates for change.
- Provides information about long-term
care and related services.
- Promotes resident, family and
community involvement in long-term care.
- Educates the community about the
needs of long-term care residents.
- Coordinates efforts with other
agencies concerned with long-term care.
- Visits long-term care facilities
routinely to talk to residents and monitor conditions.
- Educates facility staff about
resident rights and other issues.
What types of
issues does an Ombudsman handle?
- Rights of long-term care residents.
- Care provided in long-term care
- Transfers and discharges from
long-term care facilities (including assistance with appeals).
The Long-term Care Ombudsman Program is
governed by the federal Older Americans Act and by Georgia law. The
Division of Aging Services of the Department of Human Resources
administers the statewide Long-Term Care Ombudsman Program through 17
community programs located throughout the state.
These programs are affiliated with Area
Agencies on Aging and funded with federal, as well as state and local,
dollars. There is no charge for services provided by the ombudsman
program. However, contributions are appreciated and are used to
support additional ombudsman services and activities to benefit
Georgia's long-term residents.
Anyone with a question or concern about
long-term care, may contact the Georgia Long-Term Care Ombudsman
Call or write:
- State Ombudsman Program
Division of Aging Services
2 Peachtree St., NW
Atlanta, GA 30303-3142
Call: 404-657-5258 in Atlanta
Information and Referral line 404-657-5319
Legal Services Developer's number is 404-657-5328
Community Ombudsman Program Personnel
by PSA and county served:
to print off staff directory.